Tech8, the technical support and spares specialist for the wide format printing industry, has launched a new first class pay-as-you-go service and support package for owners of large format digital printers. Unlike some other pay-as-you-go support deals, this option matches the service terms offered by Tech8 to its annual warranty customers.

The new Tech8 service has been launched to meet the needs of customers who prefer to pay-as-they-go rather than be on a long-term warranty contract. It offers all the priority benefits of a warranty contract, but without the upfront costs, contractual obligations or small print exclusions that can sometimes be associated with them.

Tech8’s pay-as-you-go option is available for print owners of all leading wide format printer models. The company has fully-trained engineers based across the UK and offers a 24 hour response. The company also carries a large inventory of spare parts in stock so they are available for immediate despatch.

“Sadly, when it comes to large format printer service, pay-as-you-go customers are often treated like second-class citizens,” comments Justin Atkinson, Business Manager at Tech8. “If these customers aren’t on the most-expensive level of pre-paid annual warranty, they can find they have to contend with long wait times for service, a lower level of priority and frankly a second rate service. This ultimately means their printers can be out of action for days.”

Justin adds, “At Tech8, we understand that a faulty printer costs a business time and money. Our primary aim is to always get the machine back up and running as soon as possible and we see no reason to delay that if a customer does not have a pre-arranged warranty with us.”

“We also like to offer our customers choice and - much like the mobile phone model – we like to offer our customers the option of paying upfront on a contract/warranty basis or to pay-as-they-go,” he concludes.