Dorset-based VTS says it has achieved great success with EDX Eco Solvent Triangle inks, having installed 22 machines in the past four months with the colour and chemically compatible alternative ink. This dual compatibility allows users to perform cartridge-by-cartridge changeover without wasting ink, and new colour profiles are not required in order to obtain the same colour as OEM inks when printing.
VTS came across Triangle EDX inks in a rather convoluted way. VTS specialises in supplying printer warranties on Roland and Uniform printers. Not surprisingly, as two of the three founders once worked for Roland, they were always very dubious about alternative inks. So much so, that they quote a higher price for their warranties for printers using alternative inks. That was until one of their engineers had a service call to a Roland printer. The breakdown had nothing to do with the ink train but once the printer was repaired, the engineer noticed how impressive the quality of the prints coming off the printer was. He was astonished to find out that alternative inks were being used and was keen to learn which ones. They were Triangle EDX inks.
The engineer discussed this with the VTS team and they were so astonished they installed a set of Triangle EDX inks in one of their own printers to test them. The inks were run for several months without a single problem. “The fact that these alternative inks performed so well was rather a surprise.” Brian Peckham, Director at VTS said. He continues, “It did put us in rather a dilemma. Up until then we’d been very clear; our warranty customers would be covered if they used alternative inks but we charged them a premium. Looking at the Triangle inks, and then testing them thoroughly proved that they worked just as well as the OEM ones we’d always recommended.
Brian continued, “So, we spoke to Josero and found them to be a company on the same wavelength as us in terms of customer support and service. We were so impressed by Josero and the quality of the Triangle inks they supply that we’ve had to change our policy. Now we tell people, there is one warranty price for customers on OEM or Triangle inks and then a higher price for customers who want warranty cover whilst using any other ink.
The icing on the cake as far as VTS are concerned is that they have chosen to sell Triangle inks. Since starting four months ago, they have installed 22 printers with Triangle EDX inks, all resulting in very happy customers. Brian Peckham concluded, “I wish we’d discovered Josero and Triangle years ago; we could have saved our customers a lot of money.”
Loic Delor, Managing Director of Josero added, “Triangle EDX inks really do offer significant cost savings compared to OEM eco solvent inks, typically saving users around 40%. They are designed for Roland printers with Epson DX4 print head technology and are low odour fast drying inks. These attributes are critical to anyone wanting to use environmentally friendly inks. We are delighted that we can offer consistently reliable products to customers and save them money.”