Phoenix-based wide format printer manufacturer Mutoh America announces that it has signed a service agreement with Bell and Howell, a leading provider of solutions and services for paper-based and digital messaging. As a national service provider, Bell and Howell will help provide field support to Mutoh's warranty and extended warranty customers, and will support time and materials customers with parts and labor.
Over the past several years, Bell and Howell entered into multiple service alliances that expand the scope of the company's core business. Bell and Howell's North American field service organization is one of the largest in the industry. It is supported by a live, US-based, 7x24 call center, Technical Assistance Center, Command Center for service escalation, and proprietary tools that enable real-time resolution of customer problems.