First-time DPI customer Innovate Signs says its experience buying a new Seiko H2-74S from the company has been 'exemplary'. The Hampshire-based display producer is using the 1.9m-wide machine to increase volume on its core in-store graphics output.

"It's been totally different to previous purchases," says Innovate Signs director Lee Devitt. "DPI understands that it's about the bigger picture and not just the bottom line. For example, their team was instrumental in producing colour profiles to make sure our customers didn't notice the difference between our new machine and its predecessor – and they didn't."

Innovate Signs had had difficulties producing greys on previous machines, but grey and light grey channels on the new Seiko coupled with 'perfect' profiling has widened the company's available gamut and allowed it to hit colours 'spot on'. The H2-74S also enables the company to print on a broader range of substrates, including mesh, textiles, paper, PE, polyester, PVC, transparent PVC/PA, banner, tarpaulin and vinyl.

"Having everything set up properly from the word go has enabled us to be much more productive, including leaving the machine printing unattended overnight, which was a bit of a gamble before," Devitt concludes.